Frequently Asked Questions
How long will my order take?
Party Plan-It works to 1–2 business days for handling and 3–7 for the carrier, which added together gives the realistic date on the tracking email.
How much is shipping?
Spend $49.00 at Party Plan-It and shipping is free; otherwise it is a flat $7.99.
Do you ship outside the United States?
Deliveries from Party Plan-It stay within the United States.
Can I collect my order from the shop?
Party Plan-It ships web orders rather than holding them, so to buy across the counter the address is 8414 5th Ave, Brooklyn, NY 11209, United States and the hours are Tue–Sat: 10:30–19:00 | Sunday: 10:30–15:30 | Closed Monday.
What can I pay with?
Party Plan-It offers card payment as well as Afterpay, Klarna and WeChat Pay through a hosted form; nothing sensitive reaches this site.
Can I return something?
Returns are fine at Party Plan-It for 30 days from delivery, provided the item is unused and still packed as it came. Everything Party Plan-It requires is listed on the Refund and Returns Policy page.
How fast are refunds?
After Party Plan-It receives the return, the refund follows within 5-7 business days, to the original payment method.
Can I cancel an order?
Party Plan-It will cancel an unpicked order in full, but once the tracking number exists the parcel is with the carrier and has to come back as a return.
Is my payment secure?
Card handling at Party Plan-It is done by the payment provider on their own PCI DSS compliant systems.
How do I reach a person?
Everything goes to [email protected], where Party Plan-It replies within 1 business day; the shop phone is (718) 836-3701.
Still stuck?
Party Plan-It - Brooklyn Costumes, Balloons Delivery, Party Goods, Chair Rentals
8414 5th Ave, Brooklyn, NY 11209, United States
Phone: (718) 836-3701
Email: [email protected]
Hours: Tue–Sat: 10:30–19:00 | Sunday: 10:30–15:30 | Closed Monday